It is GTS policy to provide the highest quality of support to our clients, be it technical or general help desk.
At anytime Clients are able to contact a consultant when any issues arise, knowing that immediate attention will be given to their problem, whether big or small, thus ensuring minimum interruption to client operations.
On-Line Help Desk
Our help desk’s web support site allows you to self-register, submit issues, check their status, and provide updates – all via a simple web browser interface.
GTS’ product knowledge base for FAQs, latest updates, new and known issues and fixes.
Issue and Change Request Tracking
In some instances clients can be given access to our on-line issue tracking system which will allow them to directly track change requests and issue resolution.